--- title: Product Help | Knowledge Base description: Discover solutions and guidance for issues related to various Swell features and products. --- [Skip to content](https://support.swellcx.com/en/knowledge/product-help#main-content) English Show submenu for translations [Customer portal](https://support.swellcx.com/tickets) ![Swell\_Logo\_Magenta.svg\]](https://support.swellcx.com/hubfs/Swell_Logo_Magenta.svg) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.swellcx.com/tickets) - Go to swellcx.com Go to swellcx.com Hey there! How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.swellcx.com/en/knowledge) 2. [Product Help](https://support.swellcx.com/en/knowledge/product-help) # Product Help Discover solutions and guidance for issues related to various Swell features and products. - [Configure Swell emails to come from your domain](https://support.swellcx.com/en/knowledge/configure-swell-emails-to-come-from-your-domain) - [Automatically Respond to Public Reviews](https://support.swellcx.com/en/knowledge/automatically-respond-to-public-reviews) - [What does it mean to have unregistered traffic?](https://support.swellcx.com/en/knowledge/what-does-it-mean-to-have-unregistered-traffic) - [Why do I need to register my business?](https://support.swellcx.com/en/knowledge/why-do-i-need-to-register-my-business) ## Webchat - [How To Install Webchat](https://support.swellcx.com/en/knowledge/how-to-install-webchat) - [How Do I Edit My Webchat Settings?](https://support.swellcx.com/en/knowledge/how-to-edit-webchat-settings) - [Webchat Overview](https://support.swellcx.com/en/knowledge/webchat-overview) - [Can I connect Google Analytics with Swell Webchat?](https://support.swellcx.com/en/knowledge/using-google-analytics-with-swell-webchat) ## Message - [Connecting Your Facebook Account to Swell](https://support.swellcx.com/en/knowledge/connecting-your-facebook-account-to-swell) - [Adjusting User Notifications in Swell](https://support.swellcx.com/en/knowledge/how-do-i-adjust-my-notification-settings-in-swell) - [How do I assign messages to specific people or groups in my company?](https://support.swellcx.com/en/knowledge/how-do-i-assign-messages-to-specific-people-or-groups-in-my-company) - [Send images, videos, and other files via text message](https://support.swellcx.com/en/knowledge/send-images-videos-and-other-files-via-text-message) - [Message Inbox Overview](https://support.swellcx.com/en/knowledge/message-inbox-overview) - [What is a service outage or delay with an integration partner?](https://support.swellcx.com/en/knowledge/what-is-a-service-outage-with-an-integration-partner) See less ▼ ## Account Settings - [Adding and Removing Users](https://support.swellcx.com/en/knowledge/how-to-add-users) - [Manage authentication via your federated identity provider (IDP)](https://support.swellcx.com/en/knowledge/manage-mfa-via-idp) - [Log in with federated identity (Google, Microsoft)](https://support.swellcx.com/en/knowledge/log-in-with-federated-id) - [Secure your Swell account with multi-factor authentication (MFA)](https://support.swellcx.com/en/knowledge/secure-your-swell-account-with-multi-factor-authentication) - [Account Security Best Practices](https://support.swellcx.com/en/knowledge/account-security-best-practices) ## People - [How Do I Import New Contacts to Swell?](https://support.swellcx.com/en/knowledge/how-do-i-import-new-contacts-to-swellwhat-question-is-your-article-answering) - [How Do I Stop a Patient From Getting a Review Invite?](https://support.swellcx.com/en/knowledge/blocking-contacts) ## Review - [Why are my review invites not sending?](https://support.swellcx.com/en/knowledge/why-are-my-review-invites-not-sending) - [How Do I Update My Review Invites?](https://support.swellcx.com/en/knowledge/how-do-i-edit) - [Can I Include Other Review Sites in My Invite Messages?](https://support.swellcx.com/en/knowledge/can-i-include-review-platforms-other-than-google-in-my-review-invite) - [How Can I Stop a Scheduled Message or Review Invite?](https://support.swellcx.com/en/knowledge/how-can-i-stop-a-scheduled-message-or-review-invite) ## Campaigns - [How Do I Manually Send a Mass Message?](https://support.swellcx.com/en/knowledge/sending-a-mass-message) - [Creating a Campaign Template](https://support.swellcx.com/en/knowledge/how-to-i-create-or-edit-a-campaign-template) - [Best Practices](https://support.swellcx.com/en/knowledge/best-practices#main-content) - [Survey](https://support.swellcx.com/en/knowledge/best-practices#survey) - [Onboarding](https://support.swellcx.com/en/knowledge/onboarding#main-content) - [TCR Registration](https://support.swellcx.com/en/knowledge/onboarding#tcr-registration) - [Partner Info](https://support.swellcx.com/en/knowledge/partner-info) - [Integrations](https://support.swellcx.com/en/knowledge/integrations) - [Product Help](https://support.swellcx.com/en/knowledge/product-help#main-content) - [Webchat](https://support.swellcx.com/en/knowledge/product-help#webchat) - [Message](https://support.swellcx.com/en/knowledge/product-help#message) - [Account Settings](https://support.swellcx.com/en/knowledge/product-help#account-settings) - [People](https://support.swellcx.com/en/knowledge/product-help#people) - [Review](https://support.swellcx.com/en/knowledge/product-help#review) - [Campaigns](https://support.swellcx.com/en/knowledge/product-help#campaigns) - [FAQs](https://support.swellcx.com/en/knowledge/faqs) - [Release Notes](https://support.swellcx.com/en/knowledge/release-notes) - [TCR Registration](https://support.swellcx.com/en/knowledge/tcr-registration) - [Patient Experience Management](https://support.swellcx.com/en/knowledge/patient-experience-management) - [Reporting](https://support.swellcx.com/en/knowledge/reporting) - [Compliance](https://support.swellcx.com/en/knowledge/compliance) - [Employee Insights](https://support.swellcx.com/en/knowledge/employee-insights#main-content) - [Participant Experience](https://support.swellcx.com/en/knowledge/employee-insights#participant-experience) - [Integrations](https://support.swellcx.com/en/knowledge/employee-insights#integrations) - [Ticketing](https://support.swellcx.com/en/knowledge/ticketing) - [Automated Workflows](https://support.swellcx.com/en/knowledge/automated-workflows#main-content) - [Automated Review Responses](https://support.swellcx.com/en/knowledge/automated-workflows#automated-review-responses) - [Segments](https://support.swellcx.com/en/knowledge/segments) - [Announcements](https://support.swellcx.com/en/knowledge/announcements) [![Copy of Swell-Magenta](https://support.swellcx.com/hs-fs/hubfs/Copy%20of%20Swell-Magenta.png?width=250&height=66&name=Copy%20of%20Swell-Magenta.png "Copy of Swell-Magenta")](https://support.swellcx.com/en/knowledge) Copyright © 2026, Swell