---
title: Request Survey Responses via QR Code
description: Allow respondents to weigh in without collecting contact information
---

[Skip to content](https://support.swellcx.com/en/knowledge/request-survey-responses-via-qr-code#main-content)

English

Show submenu for translations

[Customer portal](https://support.swellcx.com/tickets?hsLang=en)

![Swell\_Logo\_Magenta.svg\]](https://support.swellcx.com/hubfs/Swell_Logo_Magenta.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://support.swellcx.com/tickets)
- Go to swellcx.com

 Go to swellcx.com

 Hey there! How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.swellcx.com/en/knowledge?hsLang=en)
2. [Patient Experience Management](https://support.swellcx.com/en/knowledge/patient-experience-management?hsLang=en)

# Request Survey Responses via QR Code

## Allow respondents to weigh in without collecting contact information

Patient Experience Insights surveys support QR codes and static links for soliciting responses in situations where you may not have contact information. Respondents can scan the code from a mobile device (or type in the link)

### Setup

You can enable this for any survey by visiting **Patient Experience** and selecting the three-dot **More** menu for your survey of choice, then **Generate QR Code**. Swell will create a unique link and QR code for your survey, which you can download and print on e.g. posters and business cards. You can also continue to send the survey to contacts and via automation after generating a QR code.

### ![Screenshot 2024-12-09 at 2.03.29 PM](https://support.swellcx.com/hs-fs/hubfs/Screenshot%202024-12-09%20at%202.03.29%20PM.png?width=602&height=480&name=Screenshot%202024-12-09%20at%202.03.29%20PM.png)

### Limitations

It's important to note that responses gathered via static link or QR code have several limitations.:

- They contain no information about the respondent, so unless you include a question for them to provide their name or contact information, their responses will be anonymous.
- They lack appointment metadata and are therefore excluded from automatic report filtering like By Location, By Provider (NPS), or By Procedure Code (NPS).
- Responses gathered via QR Code are grouped under a "No location" category for filtering purposes.
- Swell uses completion tracking to attempt to prevent multiple submissions from the same person or device, but this cannot be fully guaranteed due to technical limitations.

For these reasons, we recommend using QR codes for situations where detailed information about the respondent is not required.

- [Best Practices](https://support.swellcx.com/en/knowledge/best-practices?hsLang=en#main-content)

    - [Survey](https://support.swellcx.com/en/knowledge/best-practices?hsLang=en#survey)
- [Onboarding](https://support.swellcx.com/en/knowledge/onboarding?hsLang=en#main-content)

    - [TCR Registration](https://support.swellcx.com/en/knowledge/onboarding?hsLang=en#tcr-registration)
- [Partner Info](https://support.swellcx.com/en/knowledge/partner-info?hsLang=en)
- [Integrations](https://support.swellcx.com/en/knowledge/integrations?hsLang=en)
- [Product Help](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#main-content)

    - [Webchat](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#webchat)
    - [Message](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#message)
    - [Account Settings](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#account-settings)
    - [People](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#people)
    - [Review](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#review)
    - [Campaigns](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#campaigns)
- [FAQs](https://support.swellcx.com/en/knowledge/faqs?hsLang=en)
- [Release Notes](https://support.swellcx.com/en/knowledge/release-notes?hsLang=en)
- [TCR Registration](https://support.swellcx.com/en/knowledge/tcr-registration?hsLang=en)
- [Patient Experience Management](https://support.swellcx.com/en/knowledge/patient-experience-management?hsLang=en)
- [Reporting](https://support.swellcx.com/en/knowledge/reporting?hsLang=en)
- [Compliance](https://support.swellcx.com/en/knowledge/compliance?hsLang=en)
- [Employee Insights](https://support.swellcx.com/en/knowledge/employee-insights?hsLang=en#main-content)

    - [Participant Experience](https://support.swellcx.com/en/knowledge/employee-insights?hsLang=en#participant-experience)
    - [Integrations](https://support.swellcx.com/en/knowledge/employee-insights?hsLang=en#integrations)
- [Ticketing](https://support.swellcx.com/en/knowledge/ticketing?hsLang=en)
- [Automated Workflows](https://support.swellcx.com/en/knowledge/automated-workflows?hsLang=en#main-content)

    - [Automated Review Responses](https://support.swellcx.com/en/knowledge/automated-workflows?hsLang=en#automated-review-responses)
- [Segments](https://support.swellcx.com/en/knowledge/segments?hsLang=en)
- [Announcements](https://support.swellcx.com/en/knowledge/announcements?hsLang=en)

[![Copy of Swell-Magenta](https://support.swellcx.com/hs-fs/hubfs/Copy%20of%20Swell-Magenta.png?width=250&height=66&name=Copy%20of%20Swell-Magenta.png "Copy of Swell-Magenta")](https://support.swellcx.com/en/knowledge?hsLang=en)

Copyright © 2026, Swell