We've made a big update to how you manage automated responses and actions for reviews and feedback.
What's New?
The Autoresponder Rules page has been replaced with our new Automated Workflows experience. This new page offers everything you could do before, but goes further with powerful new features designed to improve your feedback and issue management process.
What Can You Do In the New Automated Workflow Tool?
Automated Review Responses
You can still configure automated responses to reviews based on star rating.
Automated Ticket Creation for Review and NPS Responses
Automatically generate internal tickets for reviews or NPS responses. Learn more about ticketing.
Smarter, Centralized Logic
Workflows are easier to manage and more flexible than ever, allowing you to handle multiple types of automation in one place.
What You Need To Do
If you had previously set up autoresponder rules, don't worry; they've been migrated into the new Automated Workflows tool. You can view, edit, or expand them by visiting the new page.
Need Help?
Check out our Automated Workflows Setup Guide or reach out to support if you have any questions.