---
title: Autoresponder Rules Have Move to Automated Workflows
description: We've made a big update to how you manage automated responses and actions for reviews and feedback.
---

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1. [Knowledge Base](https://support.swellcx.com/en/knowledge?hsLang=en)
2. [Automated Workflows](https://support.swellcx.com/en/knowledge/automated-workflows?hsLang=en)
3. [Automated Review Responses](https://support.swellcx.com/en/knowledge/automated-workflows?hsLang=en#automated-review-responses)

# Autoresponder Rules Have Move to Automated Workflows

## We've made a big update to how you manage automated responses and actions for reviews and feedback.

### What's New?

The Autoresponder Rules page has been replaced with our new **Automated Workflows** experience. This new page offers everything you could do before, but goes further with powerful new features designed to improve your feedback and issue management process. 

### What Can You Do In the New Automated Workflow Tool?

**Automated Review Responses**

You can still configure automated responses to reviews based on star rating.

**Automated Ticket Creation for Review and NPS Responses**

Automatically generate internal tickets for reviews or NPS responses. [Learn more about ticketing.](https://support.swellcx.com/en/knowledge/introducing-swells-ticketing-system?hsLang=en)

**Smarter, Centralized Logic**

Workflows are easier to manage and more flexible than ever, allowing you to handle multiple types of automation in one place. 

### What You Need To Do

If you had previously set up autoresponder rules, don't worry; they've been migrated into the new Automated Workflows tool. You can view, edit, or expand them by visiting the new page. 

### Need Help?

Check out our Automated Workflows Setup Guide or reach out to support if you have any questions.

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