---
title: How Do I Stop a Patient From Getting a Review Invite?
description: If you want to prevent an automated invite from being sent to a contact there are a few ways to do so within Swell.
---

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# How Do I Stop a Patient From Getting a Review Invite?

## If you want to prevent an automated invite from being sent to a contact there are a few ways to do so within Swell.

### **Contact Statuses:**

- **Enroll**
  
  Enrolling a contact will allow this contact to receive outgoing messages from an automation.
- **Unenroll**
  
  Unenrolling a contact means they are no longer eligible to receive outgoing messages from an automation.
- **Block**
  
  Blocking a contact will stop ALL incoming and outgoing messages from this contact.
- **Unsubscribed**
  
  Unsubscribed contacts are contacts who have replied "STOP" and have opted out from receiving any text messages.

### **Unenrolling an existing contact** in Swell

1. Navigate to the **People tab \> All Contacts**
2. **Search for the contact you're looking to update**.
3. Under **status**, **click the drop-down** menu and **select Unenrolled or Blocked**. 

![BlockUnenroll](https://support.swellcx.com/hs-fs/hubfs/BlockUnenroll.png?width=688&name=BlockUnenroll.png)

### What if the contact isn't added to Swell yet?

If you'd like to block/unenroll a recipient who has *not yet been added as a contact in Swell*, you can still block/unenroll them by following the steps below:

1. Navigate to the **People tab \> All Contacts \> Add Contact**.
2. While you're adding the contact, you can **select their status** as **Blocked or Unenrolled from the drop-down**.
3. Click **Save**

![Add Unenrolled Contact-1](https://support.swellcx.com/hs-fs/hubfs/Add%20Unenrolled%20Contact-1.png?width=538&name=Add%20Unenrolled%20Contact-1.png)

### **Unsubscribed Contacts**

A user can voluntarily opt-out of Swell communications by replying, ‘STOP’, ‘UNSUBSCRIBE’, ‘CANCEL’, or ‘END’. This will block all communications from Swell at a *carrier level*, although the message may look like it has sent on our end. If a recipient replies with one of these keywords, we cannot re-enroll them in communications within Swell. To voluntarily re-enroll, they will need to reply 'START' or 'SUBSCRIBE'.

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