How Do I Stop a Patient From Getting a Review Invite?

If you want to prevent an automated invite from being sent to a contact there are a few ways to do so within Swell.

Contact Statuses:

• Enroll

  Enrolling a contact will allow this contact to receive outgoing messages from an automation.

• Unenroll

  Unenrolling a contact means they are no longer eligible to receive outgoing messages from an automation.

• Block

  Blocking a contact will stop ALL incoming and outgoing messages from this contact.

• Unsubscribed

  Unsubscribed contacts are contacts who have replied "STOP" and have opted out from receiving any text messages.

Unenrolling an existing contact in Swell

1. Navigate to the People tab > All Contacts
2. Search for the contact you're looking to update.
3. Under status, click the drop-down menu and select Unenrolled or Blocked. 

What if the contact isn't added to Swell yet?

If you'd like to block/unenroll a recipient who has not yet been added as a contact in Swell, you can still block/unenroll them by following the steps below:

1. Navigate to the People tab > All Contacts > Add Contact.

2. While you're adding the contact, you can select their status as Blocked or Unenrolled from the drop-down.

3. Click Save

Unsubscribed Contacts

A user can voluntarily opt-out of Swell communications by replying, ‘STOP’, ‘UNSUBSCRIBE’, ‘CANCEL’, or ‘END’. This will block all communications from Swell at a carrier level, although the message may look like it has sent on our end. If a recipient replies with one of these keywords, we cannot re-enroll them in communications within Swell. To voluntarily re-enroll, they will need to reply 'START' or 'SUBSCRIBE'.