---
title: Can I Include Other Review Sites in My Invite Messages?
description: Customize where patients leave their reviews through Swell
---

[Skip to content](https://support.swellcx.com/en/knowledge/can-i-include-review-platforms-other-than-google-in-my-review-invite#main-content)

English

Show submenu for translations

[Customer portal](https://support.swellcx.com/tickets?hsLang=en)

![Swell\_Logo\_Magenta.svg\]](https://support.swellcx.com/hubfs/Swell_Logo_Magenta.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://support.swellcx.com/tickets)
- Go to swellcx.com

 Go to swellcx.com

 Hey there! How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.swellcx.com/en/knowledge?hsLang=en)
2. [Product Help](https://support.swellcx.com/en/knowledge/product-help?hsLang=en)
3. [Review](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#review)

# Can I Include Other Review Sites in My Invite Messages?

## Customize where patients leave their reviews through Swell

You can customize your review link by directing patients to review sites where they can leave feedback for your practice. This can include Google, Facebook, or another platform you wish to use. 

Update Your Review Invite Link or Add Custom Links

1. Navigate to **Settings \> Account Setup \> Locations**. 
2. Click on the **Edit button** *(pencil icon) \>* **Request Reviews**
3. **Paste the URL for the platform you'd like to include in the corresponding field**. 
     - To add a custom link, paste the URL you wish to use in the "Add a Custom Review Link" field at the bottom of the page.
4. Next, navigate to **Review \> Templates \> Review Templates**
5. Click the **Edit button** (pencil icon) for the template you'd like to update
6. In your review template, you will now see the new review site you added as an available option. It will be greyed out indicating that it is currently disabled. 
7. **Click on the newly added option to enable it**. Once enabled, it will no longer be greyed out.   
     - **Send Directly to the Review Site (*recommended*)**: Enable only the review site you wish to send to and set "**Send directly to review site**" to **ON.**
     - **Enable multiple review site options**: Set "**Send directly to review site**" to **OFF** andenable additional review site options you wish to include.
8. Click **Save**

**Note**: Including multiple review site options will add an extra step when clicking the review invite link. We have found that fewer clicks can increase the likelihood of the recipient following through and leaving a review.

For the best results, we recommend only directing recipients to leave a review on one platform.

### Private Reviews

- Swell offers the option for patients to leave private feedback.
- This feature is most commonly used for those who either don't have a Google or Facebook account but would like to provide feedback, or for those who would prefer to leave their feedback privately.
- In Swell, these reviews will appear alongside your other reviews, but they will have a Swell logo next to them. 
- Private feedback is optional and can be turned on or off. To either enable or disable it, open up your review template and click the toggle for Allow Private Feedback

**Note**: These reviews are intended to be private and therefore cannot be replied to, exported, or displayed on other platforms.

 

- [Best Practices](https://support.swellcx.com/en/knowledge/best-practices?hsLang=en#main-content)

    - [Survey](https://support.swellcx.com/en/knowledge/best-practices?hsLang=en#survey)
- [Onboarding](https://support.swellcx.com/en/knowledge/onboarding?hsLang=en#main-content)

    - [TCR Registration](https://support.swellcx.com/en/knowledge/onboarding?hsLang=en#tcr-registration)
- [Partner Info](https://support.swellcx.com/en/knowledge/partner-info?hsLang=en)
- [Integrations](https://support.swellcx.com/en/knowledge/integrations?hsLang=en)
- [Product Help](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#main-content)

    - [Webchat](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#webchat)
    - [Message](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#message)
    - [Account Settings](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#account-settings)
    - [People](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#people)
    - [Review](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#review)
    - [Campaigns](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#campaigns)
- [FAQs](https://support.swellcx.com/en/knowledge/faqs?hsLang=en)
- [Release Notes](https://support.swellcx.com/en/knowledge/release-notes?hsLang=en)
- [TCR Registration](https://support.swellcx.com/en/knowledge/tcr-registration?hsLang=en)
- [Patient Experience Management](https://support.swellcx.com/en/knowledge/patient-experience-management?hsLang=en)
- [Reporting](https://support.swellcx.com/en/knowledge/reporting?hsLang=en)
- [Compliance](https://support.swellcx.com/en/knowledge/compliance?hsLang=en)
- [Employee Insights](https://support.swellcx.com/en/knowledge/employee-insights?hsLang=en#main-content)

    - [Participant Experience](https://support.swellcx.com/en/knowledge/employee-insights?hsLang=en#participant-experience)
    - [Integrations](https://support.swellcx.com/en/knowledge/employee-insights?hsLang=en#integrations)
- [Ticketing](https://support.swellcx.com/en/knowledge/ticketing?hsLang=en)
- [Automated Workflows](https://support.swellcx.com/en/knowledge/automated-workflows?hsLang=en#main-content)

    - [Automated Review Responses](https://support.swellcx.com/en/knowledge/automated-workflows?hsLang=en#automated-review-responses)
- [Segments](https://support.swellcx.com/en/knowledge/segments?hsLang=en)
- [Announcements](https://support.swellcx.com/en/knowledge/announcements?hsLang=en)

[![Copy of Swell-Magenta](https://support.swellcx.com/hs-fs/hubfs/Copy%20of%20Swell-Magenta.png?width=250&height=66&name=Copy%20of%20Swell-Magenta.png "Copy of Swell-Magenta")](https://support.swellcx.com/en/knowledge?hsLang=en)

Copyright © 2026, Swell