Steps on how to connect your GMB account with Swell.
To show the most accurate and up-to-date review data from your Google Business Page, and to enable review responses from within Swell, we recommend connecting the Google My Business account for each location under your brand.
Here's how:
- Navigate to Settings > Locations
- Select the Edit or Pencil icon on the location you'd like to change.
- Select Connect Accounts > Select Connect My Google Business Account
- When prompted, log in with the email account that owns your Google My Business listing. *It MUST be the same email that manages and has all permissions for your Google Listing*
- Once you've connected the account, go back to Settings > Locations > Edit the location > Connect Accounts, and click the Google account you just connected. This will bring up a new window. You will need to click your business location and click save here so that it integrates properly.
Note: If there is no location to select in step 5, the Google login used most likely does not manage your Google Business Listing. In this case, remove the connection and sign into the correct account that manages your Google Business listing.
Please note that, once connected, it may take up to 24 hours for Swell to fully sync with your GMB account.