---
title: How do I assign messages to specific people or groups in my company?
description: Learn how to assign messages to specific people or groups in your organization, so the right people can address questions fast.
---

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# How do I assign messages to specific people or groups in my company?

## Learn how to assign messages to specific people or groups in your organization, so the right people can address questions fast.

<iframe width="400" height="400" src="https://www.youtube.com/embed/95CdRSpAPBc?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

### **Open up the Messenger**, then follow these steps:

1. **Click on a conversation** you'd like to assign to someone.
2. **Click on the '+' sign** located on the top right of the conversation
3. **Select a user**
4. **That conversation is now assigned to the person you selected\*\***
5. Once assigned, you'll notice that **their name will appear next to the conversation**
6. They can access the conversations assigned to them by **clicking on "My Conversations"**

***\*\*:*** *In order to assign any user the user must have their own Swell Account. For more info on how to add users **[check out this article.](https://app.intercom.com/a/apps/gj4lvbye/articles/articles/4368319/show)***

 

[![](https://downloads.intercomcdn.com/i/o/250827524/035189e95672fd081ed94eb2/assigning+conversations.gif)](https://downloads.intercomcdn.com/i/o/250827524/035189e95672fd081ed94eb2/assigning+conversations.gif)

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