What is the onboarding process like with Swell?

Wondering what it's like to onboard with Swell?

What You Can Expect During the Onboarding Process 

You will have a personal Customer Success Manager who will help you through onboarding and beyond. They will guide you with tips, best practices, and lessons learned from customers similar to you. 

You will be trained to manage Swell, including your inbox, automatic messages, review dashboard, and more! 

We’ll go as fast as you’re able! Get scheduled within the first 48 hours of signing up and you could be using Swell in one week. 

Our team will set up and support your integrations. 

You will also be introduced to our Support Team who will be available for ongoing live support Monday through Friday from 9 a.m. Eastern - 5 p.m. Pacific. 


Your Customer Success Manager will email you to get your first onboarding call scheduled. Keep reading to see what you’ll need before your call. 

What You Need During Our Onboarding Call 

Laptop or desktop computer with WiFi 

Access to your PMS, CRM, or booking software 

Any questions you’d like us to answer 


We can’t wait to get started! 

Contact us at info@swellcx.com.