--- title: How Do I Manually Send a Mass Message? description: A step-by-step guide on how to send a bulk message to your contacts. This can include campaigns, manual review invite messages, and Patient Experience surveys. --- [Skip to content](https://support.swellcx.com/en/knowledge/sending-a-mass-message#main-content) English Show submenu for translations [Customer portal](https://support.swellcx.com/tickets?hsLang=en) ![Swell\_Logo\_Magenta.svg\]](https://support.swellcx.com/hubfs/Swell_Logo_Magenta.svg) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.swellcx.com/tickets) - Go to swellcx.com Go to swellcx.com Hey there! How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.swellcx.com/en/knowledge?hsLang=en) 2. [Product Help](https://support.swellcx.com/en/knowledge/product-help?hsLang=en) 3. [Campaigns](https://support.swellcx.com/en/knowledge/product-help?hsLang=en#campaigns) # How Do I Manually Send a Mass Message? ## A step-by-step guide on how to send a bulk message to your contacts. This can include campaigns, manual review invite messages, and Patient Experience surveys. ### **Creating Your Message** If you're sending a campaign, use the steps in **[this article](https://support.swellcx.com/en/knowledge/how-to-i-create-or-edit-a-campaign-template?hsLang=en)** to create a campaign template. ### Sending Your Message 1. Go to **People \> Contacts \> All Contacts** 2. **Select the contact group (Optional)**: Click the **Groups** box and choose the group of contacts you want to send the message to. - If you need to import new contacts and create a group for this campaign, use the steps in **[this article](https://support.swellcx.com/en/knowledge/how-do-i-import-new-contacts-to-swell?hsLang=en)**. 3. **Filter enrolled contacts**: Click the **Status** box and select **Enrolled** to see only contacts who are set to receive communications from Swell. 4. **Select recipients**: Click the arrow next to the checkbox at the top to select which contacts will receive the message.  - "All matching contacts" will send to everyone in the selected group. (recommended) - "All on page" will send to all contacts shown on the current page (up to 50) **![Screen Shot 2022-10-26 at 11.20.57 AM](https://support.swellcx.com/hs-fs/hubfs/Screen%20Shot%202022-10-26%20at%2011.20.57%20AM.png?width=688&height=170&name=Screen%20Shot%202022-10-26%20at%2011.20.57%20AM.png)** 5. After selecting your contacts, click **Send**. ![Screenshot 2024-09-23 at 2.01.20 PM](https://support.swellcx.com/hs-fs/hubfs/Screenshot%202024-09-23%20at%202.01.20%20PM.png?width=449&height=72&name=Screenshot%202024-09-23%20at%202.01.20%20PM.png) 6. **Choose your template**: When prompted, **select your location, template type, and the review invite or sequence (campaign) template you created**. 7. **Schedule Your Message (Optional)**: Check Send Later if you would like the message to be sent at a certain time. Leave this box unchecked to send the message immediately. 8. **Override**: If you want to send to contacts who already received a previous message, check the **Override** box. ![Screen Shot 2022-10-26 at 11.16.43 AM](https://support.swellcx.com/hs-fs/hubfs/Screen%20Shot%202022-10-26%20at%2011.16.43%20AM.png?width=456&height=478&name=Screen%20Shot%202022-10-26%20at%2011.16.43%20AM.png) 9. 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