Webchat Overview

Learn More About Swell's Webchat

What is Webchat?

Swell's Webchat is a website widget that adds a customizable chat bubble on the bottom right or left corner of your practice's website, which allows patients to submit inquiries or schedule appointments directly with your team.

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How does it work?

Patients will need to fill in some basic information, including their name and phone number, along with their inquiry, and will need to check the box at the bottom to voluntarily opt in to receive messages from your practice. 

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After the initial message is sent from the Webchat, the conversation will continue via SMS, making it easier for patients to respond without needing to keep the Webchat window open on your website. 

Responding to Webchat messages

Messages sent from the Webchat can be viewed and responded to from the Message inbox within your Swell account.
Click HERE for more information on Swell's Message Inbox and how it works.

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How can I customize my Webchat?

You can customize your Webchat to match the color scheme of your website, add a custom greeting, set your hours of operation, create auto-responses and out-of-office messaging, and more.

Click HERE for more information on how to create or customize your Webchat.

How do I install the Webchat on my Website?

Within your Swell account, you can access a script or code to install the Webchat widget on your website.  It's already configured, so you only need to copy and paste it into your website's code.  Your web team or whoever manages your website should know exactly what to do with it; just send them the script and let them know it's for a Webchat feature you'd like to add to your website.

Click HERE for more information on installing the Webchat script on your website.