Secure your Swell account with multi-factor authentication (MFA)

Register an authenticator app or phone number to verify your login

Overview

Multi-factor authentication (MFA) uses secondary verification to secure your Swell account from access by unauthorized parties. This protects that your sensitive data and communication channels. (Read more in our article: Account Security Best Practices).

You can configure and update your multi-factor authentication (MFA) settings under Settings > User Settings > Profile > Multi-Factor Authentication.

Select Authenticator app (recommended) or SMS and follow the onscreen instructions to enroll your account. You will be prompted to enter a one-time code to complete the setup.

After enrolling in MFA, Swell will periodically prompt you to enter a one-time code when logging in. Swell will remember your device so secondary verification is not required every time.

Requirements and Timeline

Beginning in November 2024 MFA will be rolled out progressively to Swell customers. When your organization is eligible, you will be prompted to optionally enroll the next time you log in.

Beginning December 2, 2024 MFA will be required for all Swell logins. Customers who have not already enrolled will be required to enroll the next time they log in.

Account Recovery

In the event you lose access to your device or authentication app and need to recover access to your Swell account, please call our Support team.

Managing MFA via a federated identity provider (IDP)

Organizations that require their users to log in via a federated identity provider such as Microsoft Entra or Google Workspace may disable Swell MFA when it would be redundant. See the following article for more details:

Manage multi-factor authentication via your federated identity provider (IDP)