Swell can automatically group NPS reports by provider or procedure for easy analysis.
This feature is available for customers using Swell Patient Experience Insights (PXI) with a supported EHR/PMS integration.
Interested in getting started with Patient Experience? Please reach out!
Viewing the report
Users can navigate to Insights > Patient Experience and use the menu in NPS By... to see these reports.
Standard filtering controls are available for this report, including brand, location, date range, and reporting groups.
Interpreting results
The following guidance can help you interpret your results:
- Our guide, Review an Interpret NPS Results can help you understand how NPS is calculated and what it means.
- The NPS By Provider and NPS By Procedure reports include all automated NPS results triggered by an appointment with the relevant data. Manually sent surveys are not included in this report.
- If a patient sees multiple providers within a short time, typically a survey will only be sent for the first appointment. The exact delay can be configured in your Invite Period settings.
- Typically NPS questions ask respondents about recommending the brand, location, or "us" rather than asking about the provider by name. Consequently your results may include responses related to other aspects of the patient experience.